Information Centre

Responsible Gambling

Version 1.2 - 22 September 2022

CasinoNavy can be great fun and entertainment, provided you stay in control. At CasinoNavy we want to ensure that our players always enjoy their experience when they visit us and that they play in a safe and friendly environment. For that reason, we ask you to play responsibly. However, CasinoNavy acknowledges that gambling can possibly create problems. These problems can range from over-spending to gambling addiction.

In order to prevent this, we advise that you please bear the following in mind:

Keep track of the amount of money you spend and only gamble what you can afford to lose. Do not chase your losses.

Keep track of the amount of time you spend gambling.

Establish limits for depositing that you can afford before commencing gambling.

Try to consider how long you wish any gambling session to last before commencing and be sure to keep an eye on the clock.

Try not to let gambling interfere with your daily responsibilities.

Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.

Do not turn to gambling as an alternative source of income or as a way to recoup debt.

Take a self-assessment test, you find one further down on this page

Casinonavy is committed to creating a responsible gambling environment for the benefit of both players and staff alike. Please see below the different ways we offer you to control your gambling.

I suspect I have a gambling problem, what do I do now?
Self-assessment test If you are concerned about your gambling or that you are developing a gambling problem, we recommend that you take the self-assessment test. The result will help you addressing any potential gambling issues. You may take the test on the URL below:

https://www.gamingcontrolcuracao.org/responsible-gaming https://fma-curacao.com/

What limits can I set on my account?

• Deposit limit, you can set a deposit limit per day, week or month.
  When you have reached the limit within the set duration no more
  deposits can be made.

• Wagering limit, you can set a wagering limit per day, week or month.
  When you have reached the limit within the set duration no more
  wagering can be made.

• Loss limit, you can set a loss limit per day, week or month. When you
  have reached the limit within the set duration no more play can be
  made.

• Reality check

• Session limit

• Take a break, you can take a break for 1 day, 1 week, 1 month or 6
  weeks. By taking a break you can not access your account during set
  duration.

• Self-exclusion, you can take a longer break by self-excluding your
  account for either 6 months, 1, 3 or 5 years. You will not be able to
  access your account during the set duration of an exclusion. A
  self-exclusion cant be revoked.

How can I reactivate my self-excluded account?
During a self-exclusion the account cannot be reactivated. When the self-exclusion period has ended you can contact the customer service whom can assist you to reopen your account on the Company's discretion.

Can I change my limits?
Yes, you can increase, decrease or remove a limit. If you increase or remove the limit a 7 days cooling off period will be enforced. Decreasing the limit will change the limit straight away.*